Privacy Policy

1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site, menocomfort.shop (the “Site”). We are committed to protecting your privacy and security. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including web browser type, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect data about individual pages viewed, referring sites, search terms, and how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information including your name, billing address, shipping address, payment information (handled securely via our third-party provider, SamCart), email address, and phone number.

Sensitive Personal Data (Wellness Questionnaire): If you choose to complete our online assessment (Quiz) or use our digital wellness companion, we collect information regarding your general menopause/wellness indicators and symptoms (such as sleep quality, hot flashes, weight changes, focus issues, and stress levels) strictly to calculate your scores, suggest suitable digital guides, and customize your experience. This data is voluntarily provided by you upon completing the assessment.

3. Use of Your Personal Information

We use the collected information generally to fulfill any orders placed through the Site, including processing payment information, arranging for shipping, and providing invoices/order confirmations. Additionally, we use this information to:

• Fulfill orders and deliver digital products and app access;
• Communicate with you regarding your orders or inquiries;
• Screen orders for potential risk or fraud;
• Provide you with information or advertising relating to our products or services, where consented;
• Optimize and improve our Site (for example, by generating analytics about how our customers browse and interact with the Site).

4. Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We share your personal data with trusted third parties to help us use it as described above. For example, we use SamCart to power our checkout process and secure payment systems. We also use Google Analytics to help us understand how visitors use our Site. Additionally, we utilize Supabase as our secure database provider to host and manage session logs, questionnaire answers, and telemetry data.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Interest-Based Advertising Disclosures: We use third-party advertising tools, including the Meta Pixel, to track conversions and deliver targeted ads across the internet. These platforms may collect or receive information from our Site and elsewhere on the internet. You can opt-out of collection and use of information for ad targeting by visiting aboutads.info/choices or managing your Facebook settings.

6. Data Retention

We retain your telemetry logs, quiz answers, and session records for up to 12 months for marketing analytics and optimization purposes, or until you request deletion of your information. Contact information collected for purchases or email sign-ups is retained for as long as necessary to provide service, handle support, and fulfill tax/billing regulations.

7. Your Rights (GDPR, LGPD, CCPA)

If you are a resident of the European Economic Area (EEA), Brazil, or California, you have certain data protection rights under regulations such as GDPR, LGPD, and CCPA. These include the right to access, correct, update, or request deletion of your personal information. If you would like to exercise these rights, please contact us through the contact details below.

8. Data Security

We implement robust security measures, including SSL encryption and secure payment gateways, to protect your personal data from unauthorized access or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for updates.

10. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: